Direct Home Garden Policies

Payment for your Home Garden Products
We accept credit cards, checks or money orders. The fastest way to get your product shipped is by paying with a credit card online using our secure online checkout. If you would prefer to pay with a check or money order, just add the items you would like to your cart, then either print that information and call our Direct Home Products order center at 877-852-9449.

Your Privacy while Shopping on Direct Home Garden
To ensure your privacy while shopping on Direct Home Garden's website or our other websites like Direct Door Hardware, we have set up our checkout systems on secure encrypted shopping cart systems. Your information provided when you place an order is used only by us to ship your products and process payment. We retain your name and address as part of our Direct Home Products order history. We do not retain your payment information once and order has been placed and processed. If you place an second order with us, we will ask for your payment information again as we do not keep this information on file. This is a policy that we have to ensure that your payment information is not available to anyone else.

Returns or Exchanges - Due to the nature of our custom "made to order" products, there are no returns or exchanges unless and item is shipped damaged or defective. Please understand that your order is fulfilled based off of your specifications and cannot be resold. Sorry for any inconvenience this may cause.

Questions about our Home Garden Products or Website?
Please direct all questions to info@directhomegarden.com. We generally respond to your emails within the hour during the day and first thing in the morning should you request info in the evening. You may also call 877-852-9449 for assistance.